Despatch & Delivery Information

We are currently despatching orders received before 13:00 on the same day, otherwise they are despatched the next working day of receipt of payment (ex. Sat, Sun and Bank Holidays). International orders are despatched the next working day from receipt of payment.

Please note: We do not despatch orders on Saturdays, Sundays or Bank Holidays. Please check our contact us page for any holiday closures. In which case, we work hard to despatch all pending orders on our return.

DESPATCH AND DELIVERY - UK DELIVERY

We have great delivery prices to deliver most of our products all around the UK. As our delivery costs are regularly reviewed to keep prices as low as we can, prices shown in the checkout and customer service are subject to change. Please be assured we keep the delivery and packaging costs as low as possible, while assuring your order is delivered safely and efficiently. 

Free UK standard delivery available on all orders over £50 *
So Sorry, we can no longer offer this discount depending on the size of the cane and the length of the delivery route.

Please note: these great prices are per consignment and that extra charges only apply for deliveries to offshore UK destinations and for the Scottish Highlands, where an express service is requested.

An order can be left in a secure weather-proof location (e.g. shed, outhouse or garage) on the instructions of the customer but this is done at the customers own risk. We cannot advise the delivery companies to leave an item on the doorstep, over back gate or in the back garden etc.

However, in a minority of cases, if the delivery companies are unable to follow the instructions they will leave a 'Sorry you were out' delivery card. These cases could include:

• If it would be dangerous for them to access the nominated point.
• If the nominated point is clearly insecure, such as an easily viewed doorstep.
• If the item would be exposed to bad weather.

If a courier delivery arrives damaged or crushed, please do not sign for it or sign for it only as damaged container. Let us know within 24 hrs or the next working day so we can resolve the issue.

Courier Service

All orders are shipped quickly with signature and full tracking. Choose your delivery option during checkout. Thanks to our industry-leading service, we offer a delivery window of around 7 to 10 days, notified by email, so you can track your order at all times.

Please note: For international deliveries we are not responsible for any further duties or charges to be paid to the receiving country's Custom Officials. These have to be paid to DHL by the recipient and not by a third party buyer.