FAQ

If you have a question that you would like to ask, just sent us an email and we will reply to your enquiry as soon as possible. Please remember we are closed at the weekends and bank holidays but we will reply to all enquires on our return to work. We normally answer emails through the week well within 24 hours, it would be unusual if you have not heard back from us within this time, so do please try again as we may well have not received your email.

Are all your products in stock?

Yes, we do sell from stock here in the UK…but on the rare occasion we have a stock error, and your item is in fact out of stock, we will try our best to get in touch with you by email or phone before dispatch time.

If we are unable to get in contact with you in time, we will back order the out-of-stock item and send out the remainder of your order. If the item is not coming back into stock within 10 working days, we will refund the item and you will be notified by email.

If an item is out of stock, how long will it take to be available again?

If a product shows as out of stock, the item will normally be back in stock within 10 working days. If not, feel free to add your email address to the notify when back in stock button in the product page. The system will then drop you a quick email as soon as that item is available.

How do you stop a metal walking stick from clicking?

Most of our metal adjustable walking sticks have a tightening nut at the bottom of the first section. This nut has a washer inside, so please make sure this is screwed tight and this will stop the sections clicking together. Also remember to check the wear on the rubber ferrule as soon as you see the metal ring on the base you need to replace the rubber foot.

How do I fit a wrist cord?

Most standard wrist cords have an elastic loop. Just twist and pull the rubber ferrule off the bottom of your stick and slide the loop up the shaft to sit just below the handle, remember to replace the rubber ferrule.

Which handle is best for a walking stick?

If you have never used a walking stick before then the choice can sometimes be little overwhelming. We have a lot of experience helping customer find their perfect walking stick. So it might be best dropping us a little email or give us a call and we can ask you a few questions which will allow us to point you in the right direction.

How to I adjust a walking stick?

If you have bought an adjustable or folding stick from us and need some instructions on how extend it to the correct length, or how to fold it open and closed, we have created this handy how-to guide for you.

Click here to see our full how to measure for a walking stick guide

Is it possible to let me know when my parcel will be delivered?

We will send you delivery notifications and full tracking.

What types of payment do you accept?

We accept payments via MasterCard, Visa, Visa Debit Maestro, American Express.

What happens when I’m not in to accept a delivery?

Standard Service generally takes 5 to 7 working days.

What happens when I’m not in to accept a delivery?

If you are out when the courier calls, they will leave a card with their contact details to arrange redelivery or collection. Two extra deliveries will be attempted, if these also fail or if you do not contact your local depot your parcel will be held for 5 working days before being returned.

The order can be left in a secure location i.e. porch or greenhouse, but this is done at the customers own risk. Notes to leave by front door or over the gate, will be deleted unless you are in a secluded area. Please note that larger or more expensive items will require a signature on delivery but can be left with neighbours if suitable.